PINEHURST – FirstHealth Moore Regional Hospital, including its Richmond Memorial and Hoke campuses, has been recognized as one of the state’s best hospitals and as a top hospital in patient satisfaction by Business North Carolina magazine.
Moore Regional ranked No. 5 in the “best hospital” ranking (tied with Caromont Regional Medical Center in Gastonia) and No. 2 in the “patient picks” list.
“We are very pleased to be recognized by Business North Carolina magazine as one of the top five best hospitals in North Carolina and as a top hospital for patient satisfaction,” said David J. Kilarski, chief executive officer for FirstHealth of the Carolinas. “This achievement should resonate with each and every FirstHealth employee and volunteer. It is truly an honor to be recognized among the best, and these rankings help validate the hard work and dedication of our employees, especially our outstanding medical staff.”
Nearly 100 North Carolina hospitals were compared on varying quality measures to assemble the “best hospital” list. The criteria included 24 different metrics, including patient satisfaction, readmission rates and infection rates. The rankings are calculated by using data from the Centers for Medicare & Medicaid, Blue Cross and Blue Shield Inc. of North Carolina, The Leapfrog Group (a national nonprofit that advocates for hospital transparency) and U.S. News & World Report.
Both FirstHealth Moore Regional Hospital-Hoke Campus and Richmond Memorial Hospital share this recognition, because they are divisions of Moore Regional, the flagship hospital in Pinehurst.
The “patient picks” list is a result of The Hospital Consumer Assessment of Healthcare Providers and Systems that surveys hospital patients between 48 hours and six weeks of discharge. Top “patient picks” are based on the percentage of patients who would recommend the hospital to others. Moore Regional’s No. 2 ranking was based on a score of 84 percent. The average statewide score is 71 percent, while the national average is 72 percent.
In this year’s rankings, Moore Regional performed at or above average in nearly every category, being above the national average in patient satisfaction; heart failure and pneumonia death rates; central line and catheter infection rates; and hospital safety.
“Moore Regional is honored to once again be recognized among the best hospitals in the state,” said Dr. John Krahnert Jr., FirstHealth’s chief medical officer. “This achievement is a testament to the commitment of our medical staff, the nursing staff and everyone involved in the patient care experience to offer a level of medical excellence that is recognized among the best in North Carolina.”
The Business North Carolina story also noted Moore Regional Hospital’s recognition by Blue Cross Blue Shield of North Carolina as a “cutting-edge hospital” for cardiac care, knee and hip replacement, and maternity care.
Also noted in the Business North Carolina story was Moore Regional’s commendation as a U.S. News & World Report “Top-Performing Hospital” in the following adult specialties: abdominal aortic aneurysm repair, chronic obstructive pulmonary disease (COPD), colon cancer surgery, geriatrics, heart bypass surgery, heart failure, hip replacement, knee replacement, lung cancer surgery and urology.
“We are committed to providing compassionate patient care, the latest technology and clinical expertise,” Krahnert said. “To be recognized as a cutting-edge hospital and a Top-Performing Hospital by U.S. News & World Report for multiple specialties solidifies that we provide exceptional, quality care throughout our system and in our region.”
FirstHealth of the Carolinas
Cardio Thoracic Surgeon